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Smartphone showing the SPACETALK app's "Online safety filter" setup, with a central blue shield icon surrounded by various social media and streaming app logos, and text explaining parental controls.

Sign up to get early updates on Spacetalk’s new Online Safety features. You’ll be among the first to preview upcoming enhancements, see what we’re developing behind the scenes, and share feedback that helps shape the final product experience. Stay informed as we roll out improvements designed to give families more control, more confidence, and a safer digital journey.

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Welcome to the Freedom Platform

A quick guide to set up your Spacetalk Watch

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Get started with Spacetalk

Follow these steps to get your Spacetalk experience started.

01. "The Freedom Platform" app interface featuring family photos, described as "One simple Space to keep every family member safe and connected," with App Store and Google Play download buttons.

Download and set up the Spacetalk App

Large "02" above a smartphone displaying a "SPACETALK" membership app screen, with a SIM card next to it.

Activate your Spacetalk SIM

A Spacetalk smartwatch with a blue band is shown next to a smartphone displaying a "My Family" app with profiles and location tracking.

Pair your Spacetalk Watch

Download Spacetalk App

Setting up Spacetalk App

Follow these steps to set up your Spacetalk App

A black smartphone displaying the Spacetalk app's welcome screen with a photo collage, "The Freedom Platform" tagline, and a login form for phone number, email, Google, or QR.

Install the app and enter your phone number or email to get started.

SPACETALK app screen on a smartphone showing a 5-digit code entry with a numeric keyboard and a 'Join' button.

Follow the instructions to validate your phone number and email.

Create your Spacetalk profile.

A smartphone displays the Spacetalk app welcome screen, featuring a collage of four personal photos, a "Welcome to Spacetalk" message, and a blue "Get started" button pointed to by an arrow.

On the Welcome to Spacetalk page, tap “Get started”.

A smartphone screen shows a "Member admins" interface with a list of names and an "Add admin" button.

Swipe through the carousel to learn what the Spacetalk App does.

A smartphone screen showing a dark mode app to name a new space, with a text input field, a QWERTY keyboard, and a highlighted "Done" button.

Name your main Space, for instance your family surname or a fun nick name.

Invite your trusted contacts to your Space. They will be able to see and interact with your child’s watch once the set up is complete.

A smartphone displays an app screen titled 'Add people to your Space,' offering options to 'Invite members,' 'Pair a watch,' and 'Set up managed account,' along with an ad for a white Spacetalk watch.

Tap on “Invite members” (you’ll pair the watch later, once the SIM is activated)

A mobile phone screen displays an app interface for inviting members to a "Space," showing a generated "Space code" (154-721) and a list of contacts with invite options.

Finally, invite members by either sharing the code with them or connecting your phone contacts and tapping the “+” button.

Next step: Activate your SIM

Activate your Spacetalk SIM

Once you install the Spacetalk App, follow these steps to activate your Spacetalk SIM

A smartphone UI displaying a SPACETALK "Membership" screen with account details, service management options, and SIM plan information.

Once you have completed the onboarding steps above, navigate to the “Membership” icon in the middle of the bottom menu and select “Activate SIM” (shown above).

Smartphone screen with "Watch" selected as the SIM device type, an arrow pointing to it, and a "Continue" button.

Select "Watch" in the step device type.

A smartphone displays a tracking app showing a child, Ruby Russell, at home on a map, with her activity stats and communication options.

You’ll be guided through the process now. Make sure you have a valid ID handy, as well as the SIM number from your watch box.

Smartphone screen with a menu, highlighting "Pair device with", "Watch settings", and "Rewards settings".

Enter your SIM number. You’ll find your SIM number in a card inside the watch box.

Mobile app screen for identity confirmation showing fields filled with "Lucy Anne Collins" for full name, "22/06/1999" for date of birth, and "123 Smith Street" for address, with a "Continue" button.

Please enter your personal information as displayed on your valid ID.

Smartphone showing an app's "Number" screen (Step 3/5) with the selected phone number 0493250497 and a "Continue" button.

Select or port you your watch phone number.

A mobile app screen for confirming a recurring payment of $17.99, showing input fields for card number, expiration, and CVV, with a virtual numeric keypad at the bottom.

Confirm your selected plan. If you didn’t buy a SIM plan before, you can select it now.

Mobile app screen showing a recurring payment confirmation form with fields for card number, expiration, and CVV, and a numeric keypad.

Please enter your payment method here. If you bought the plan beforehand, just need to confirm your recurrent payment method.

A smartphone displaying the Spacetalk app with instructions to check email for a watch phone number.

You’re all set! When the activation is complete, you’ll receive a email with your new watch number. After that, you’ll be ready to pair your watch with the steps below.

Next step: Pair the Watch

Pair your Spacetalk Watch

Once you install the Spacetalk App and activate your Spacetalk SIM, follow these steps to pair your Spacetalk Watch

Before you pair your watch, make sure you have installed the app, and activated your SIM.

Black smartphone displaying a "My Family" app with Ruby's location marked "at school," on a gray background with a radar-like pattern and a vibrant green segmented circle overlay.

Go to your family Space and tap the plus icon pictured above.

Tap “Pair a watch”.

Smartphone screen showing a "Select or create member" interface, with "Lucy Collins (You)" listed and a "Create new managed member" button.

Create a new managed member to add the watch user to your Spacetalk App account, or select it from the list if you already created their profile in the previous step.

Create the managed member profile by filling out the details requested.

A smartphone screen showing data sharing settings titled "Set up member data," with toggle switches for permissions like location, chat, and wellness data, and a "Continue" button.

Set the level data sharing of the watch into the Space you created. If you are pairing the watch to your main family Space, select Allow all to have full visibility. You’ll be able to set different settings for each Space the watch is added to.

Tap “Pair my watch”.

A smartphone screen titled "Before you start pairing," showing a SIM card icon, text "You need an active SIM card installed in your watch," an "I need to activate my SIM" button, and a "Continue" button.

If you didn’t activate your SIM, do it now by selecting "I need to activate my SIM"

A smartphone screen displays Spacetalk smartwatch pairing instructions, showing an image of the watch with "Tap to pair" and an "I'm ready to pair" button.

The watch needs to be turned on, with the last update installed and the tap to pair screen showing

Mobile app screen for entering a watch phone number, showing "I have a watch phone number" selected and "0412 345 678" entered. A "Continue" button is at the bottom.

Enter the watch phone number. You’ll find it in the confirmation email that was sent after you activated the SIM.

A grey SPACETALK smartwatch with a blue band, displaying a "Tap to pair" button on its black screen.

Select “Tap to pair” on the watch face.  After you tap, the watch might need to install an update. Once is done, you’ll se a QR code appear in the screen of the watch.

A smartphone displays a child monitoring app for Ruby Russell, showing activity stats, location, and communication options.

Scan the QR code of the watch with the app.

A smartphone displays a Spacetalk pairing screen while a Spacetalk smartwatch shows "Cancel" and "Pair" buttons, with an arrow pointing to "Pair."

Tap “Pair” to connect the watch.

A smartphone displays the SpaceTalk app, showing a blue smartwatch with a checkmark and the text "Watch paired" and a "Set up watch" button.

Success! You should see confirmation that your watch has paired.

Next step: Set up Watch

Set up your Spacetalk Watch

Once your Spacetalk Watch is paired with the app, follow these steps to customise your experience.

Smartphone displaying the Spacetalk app setup screen with a smartwatch image, settings icons, and a "Start setup" button.

Now that you’ve successfully paired your watch, let’s start setting it up.

A smartphone displays a "Watch SOS setup" screen showing an SOS contact list, notification settings, and a progress bar with a "Continue" button.

You can add up to 3 SOS contacts in the watch. They will be notified if the watch triggers the SOS. They can also call and message the watch without installing the app.

A smartphone screen showing "School Mode" settings to restrict watch capabilities, with schedules for "Daily school" and "After school homework."

Set up School Mode to restrict the watch capabilities on specific days & times to avoid distractions on school days.

Configure any alarms and set reminders for daily routines, like waking up.

A smartphone displays a "Rewards" setup screen (Step 4/6) with fields to define a reward: an image upload, reward name (currently 'Ruby's reward'), and number of stars required (set to '3 stars'). A 'Continue' button is at the bottom.

You can set up rewards to encourage your kid to complete tasks like making the bed and cleaning their room.

A smartphone displaying a "Member management" screen with a list of members and an "Invite to Space" button.

Add custom preset messages that can be sent from your watch.

A smartphone displaying a watch background customization screen with time format options, a spiral galaxy image preview, and a Continue button.

Finally, select and set up your preferred watch background.

A smartphone displays the SPACETALK app's "Watch setup complete!" screen with an image of a smartwatch, a checkmark, and a "Done" button.

It’s all done!

A smartphone displays a "Watch settings" screen with options for location tracking and messaging features for an "Adventurer 3" watch.

You’ll be able to change any settings of the watch from the profile section in the menu called “Watch settings.”

Download the Spacetalk App

Download the Spacetalk App today to join the Freedom Platform

Try the Spacetalk App for free

FAQs

During migration, some information can take a little longer to appear.
What to do now:
Keep the watch turned on and charging when possible.
Make sure the Spacetalk App is up to date (App Store / Google Play)
Ensure you have the latest firmware for your watch
Loop (SK2-4G-1) is 1.1.27
Adventurer 2 (ST3-4G-1) is 20250926
Life (IF_W540M) is 0.1.14.99
If still not working properly, contact Support with your name, the IMEI number of the watch(es), the #watchhelp hashtag, a screenshot and the time it last occurred.
Our current migration has caused issues for some users.
Try this (in order):
Make sure your phone app is updated to the latest version here. Even if you have the new version, it’s still good to re-check as we are releasing updates often
Restart the watch (normal restart only; do not factory reset)
If prompted, update watch software in the Spacetalk App.
If still not working properly, contact Support with name, IMEI number, the #watchhelp hashtag, a screenshot and the time it last occurred.
The new platform groups trusted contacts in a single Space for better safety and control. You have full control of your Spaces and can easily remove members from that Space in the ⚙️ Settings icon in the top right hand corner, in the Member Management section with the Remove from Space button at the bottom. To check that location is not being shared into this Space, within Member Management tap each user to see what they are sharing into the Space. You can turn permissions off and on for yourself or your Managed Members.
The fastest way to get in touch with customer support is via our AI chat 'Arti' in the bottom right hand corner of this page.
All trusted contacts now need the Spacetalk App to connect.
Invite steps: Open the Spacetalk App → Space → tap the + icon in the bottom right hand corner → Add member → Invite or Share code → send the invite link/code to the person you trust. They can join and set up their profile quickly.
The login and join page are the same screen, when signed out of the app. To sign-in simply enter your email or phone number associated with your account. An OTP (one time password) will be sent to both the email and phone number attached to your account.
If you’re directed to a profile setup page, please try again using different details. For example, the email address you entered may have been incorrect. If you are still being asked to set-up your profile, we suggest you raise this with us, providing your email, phone number, and the day and time which you last experienced this issue.
The old Spacetalk app is no longer in use. To provide better security and enhanced features, we’ve upgraded our technology and moved all customers to the new, more secure platform.